If your group size is less than 11 passengers and you have made a booking for a passenger service, you will be charged for 100% of the total service cost if you fail to show at your pickup point except in the following circumstances:

    1) Your pickup is off a flight at an airport and your flight arrival time has been changed (in which case Luxury Cars Wellington will make its best efforts             to meet your amended flight arrival time), or
   2) You cancel your transfer with Coast Luxury Cars by telephone to (+64 4 9055356) at least 24 Hours prior to travel for “Exclusive Hire”, “Point to          Point” or “Airport Transfer” services, or 
   3) You cancel your booking with Coast Luxury Cars by telephone to (+64 4 9055356) at least 48 Hours prior to travel for “Sightseeing” or “Charter”             services for up to 11 passengers

If you have made a “Exclusive Hire”“Point to Point” “Airport Transfer”, or “Charter” booking (excluding all “Sightseeing”) for less than 11 passengers and you cancel within 24 Hours of your transfer the following cancellation fee applies:

Within 24 hours of the scheduled uplift time, 15% of the total transfer cost.
Within 12 hours of the scheduled uplift time, 20% of the total transfer cost.
Within 1 hour of the scheduled uplift time, 50% of the total transfer cost.

If you have made a “Charter” booking for more than 11 passengers, or a booking for “Sightseeing” and or “Touring” or “Charter” booking and you cancel within 48 Hours the following cancellation fee applies:

Within 48 hours of the scheduled uplift time, 15% of the total charter cost.
Within 24 hours of the scheduled uplift time, 20% of the total charter cost.
Within 4 hours of the scheduled uplift time, 50% of the total charter cost.
Within 1 Hour of scheduled uplift time, 100% of the charter cost.